OUTLOOK: Emails Duplicating in Inbox

Before initiating the resolution, please have the user log out of the Outlook application on their mobile device and then follow the steps below:

IT will then need to remove all associated mobile devices from the requester's Outlook account (NOTE: The device the desktop application on will not be listed.)

Open the users Outlook desktop application and remove ALL duplicate messages that appear in your Inbox.
Wait three (3) to five (5) days before re-adding your Outlook account to your mobile device.

The duplication of emails in the users inbox should no longer occur.

If the duplication occurs, reference the notes in ticket #SR-2715 from a Microsoft engineer who has worked and resolved this case, or call SHI to open a ticket with Microsoft.