NVIDIA Graphics Driver Issue
When a bluescreen occurs due to an issue with an updated NVIDIA graphic driver, the following steps should be taken to resolve the issue for the user.
- Boot laptop into Safe Mode.
- Go to Control Panel > Programs and Features OR type appwiz.cpl into the command prompt to go directly into Uninstall Programs.
-
Uninstall NVIDIA graphics driver.
-
Reboot machine.
Once the machine has rebooted, have the employee log in and report if any further issues occur or if they get a bluescreen again.